Shipping policy

 

At ZOLAN JEWELRY, we strive to deliver your jewelry essentials with care and efficiency. All orders are processed and prepared within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

1. Shipping Rates and Estimates

We provide global shipping options to ensure your pieces arrive safely, no matter where you are:

  • Standard International Shipping: We offer a US$10 (or local currency equivalent) flat rate to supported worldwide destinations, with estimated delivery generally taking 7-10 business days after dispatch.
  • Free Shipping: Enjoy free standard shipping on all orders over US$120 (or local currency equivalent), automatically applied at checkout.

2. Delivery Timeframe & Force Majeure Delays

While we aim to deliver within the estimated 7-10 business days, delivery transit times are estimates and are not strictly guaranteed. Shipments may occasionally experience delays due to factors beyond our control (force majeure), including but not limited to:

  • Customs clearance procedures and inspections
  • National, local, or international public holidays
  • Severe weather conditions or natural disruptions
  • Courier operational errors or local delivery disruptions

ZOLAN JEWELRY is not responsible for shipping delays caused by courier or customs processes, and refunds are not provided solely due to transit delays. We appreciate your understanding and patience.

3. Restricted Countries/Regions

We are currently unable to provide shipping services to countries or regions affected by armed conflicts or severe logistics interruptions.

4. Customs Duties & Taxes

Unless otherwise stated, international shipments are subject to import duties, taxes (including VAT/GST), and customs clearance fees, which are incurred once a shipment reaches your destination country.

  • These charges are determined by local customs policies and are the sole responsibility of the customer.
  • ZOLAN JEWELRY is not responsible for these additional charges or for delays caused by local customs holds.

5. Tracking Your Order

When your order has shipped, you will receive an email notification containing a tracking number.

  • Please allow 12-48 hours for tracking information to update in the carrier's system.
  • If you haven’t received your order beyond the estimated transit time, please contact us at zolanjewel@gmail.com with your name and order number.

6. Lost Packages

For delivery or tracking issues, contacting the shipping carrier directly with your tracking number is often the fastest resolution:

  • Carriers may occasionally mark packages as "delivered" shortly before actual drop-off, or require additional address verification from you.
  • If you are unable to resolve the issue directly with the carrier, please reach out to us at zolanjewel@gmail.com, and our team will gladly investigate for you.